✨ Introduction:
Webware’s Support Hub makes it easy to request changes or services directly from your dedicated team. Whether you need a website update, a new blog post, a social media campaign, or a simple account update, all requests can be submitted, tracked, and managed in one place.
Every request is linked to your Support Hub timeline, and you’ll be notified both in the platform and via email anytime there’s an update. Once a request is completed, Webware automatically creates a Flow, allowing you to follow all related steps, files, and communications — ensuring nothing gets missed.
You can even attach files (like images, documents, or examples) to make sure your request is clear and your team has everything they need.
🔔 What to Know Before You Start:
Requests are the official way to request help from your Webware team.
All requests are assigned directly to your Account Manager or relevant specialist.
You’ll get real-time updates as your request progresses, along with notifications in your Webware Dashboard and by email.
After a request is marked complete, a new Flow is triggered to walk you through any final steps or follow-up actions.
Live Support is available if you need immediate assistance.
📋 Types of Requests You Can Submit:
Request Type | Description |
Website Change | Request updates to your website pages, images, products, or sections. |
New Email Newsletter | Request creation and scheduling of an email marketing campaign. |
Social Media Post | Request content creation and scheduling for social media platforms. |
New Blog Post | Request a new blog post for your website — provide topic, keywords, and any images. |
Flag a Negative Review | Notify the team if you receive a negative review that needs attention. |
Campaign on Demand | Request a marketing campaign for a product, service, or promotion. |
Referral Campaign | Request a referral marketing campaign to encourage customer referrals. |
Account Change | Request updates to your account settings (business info, users, etc.). |
Other | For anything that doesn’t fit the above categories — describe your request in detail. |
🛠️ Step-by-Step: How to Submit a New Request
Log in to your Webware Dashboard.
From the side navigation menu, click on Support Hub.
In the Requests section, click on the ➕ (plus icon) to start a new request.
Enter a clear Topic — this is the title of your request.
Choose the Type of request (see list above).
In the Description box, provide clear details about what you need.
(Optional) Click Add Attachment if you want to upload files, images, or examples.
Click Submit.
✅ What Happens After You Submit?
Your request moves to the Open Requests tab where you can track progress.
Your Account Manager or the appropriate team member will review your request and may follow up if they need more information.
You’ll be notified via in-app notification and email whenever your request is updated.
When your request is completed, it moves to the Completed Requests tab.
Once completed, a new Flow will automatically trigger, guiding you through any next steps — like reviewing changes, testing updates, or approving final work.
✅ Pro Tip:
Be as specific as possible in your Description — include page links, product names, examples, or screenshots to help your team understand your request faster.
Use the Add Attachment option to upload high-resolution images, documents, or mockups — files uploaded here won’t be compressed like email attachments, keeping your content crisp and clear.
For fast help, you can also use Live Support directly from the Support Hub.
🎯 Next Steps:
After submitting your request, you can:
Track progress anytime from the Support Hub.
Communicate directly within the request if there are questions or updates.
Review completed work in the Completed Requests tab.
Follow the automatically triggered Flow after completion to walk through any final tasks, reviews, or approvals.