✨ Introduction
Your General Settings is where you configure essential details about your business, such as your company name, contact info, time zone, location, and operating hours. These fields impact not just what your customers see—but also how Webware’s tools and automations function behind the scenes.
This information is also used to help RIVI AI understand your business—so the more complete and accurate the info is, the better your AI assistant can support you.
🔔 What to Know Before You Start
Company Name, Owner Name, and Industry Segment are critical for training RIVI AI on who you are and what you do.
Your Time Zone directly impacts when automations run, appointment reminders go out, and other time-based workflows happen.
Your selected Currency affects how prices, totals, and transactions display across the platform.
Your Account Email is used for logging in and receiving account-level alerts.
The Customer Email is what your customers will see when they receive communications from you.
All settings can be updated at any time from the Settings > General tab.
🛠️ Step-by-Step: How to Configure General Settings
Log in to your Webware Workspace.
From the left-hand menu, click Settings.
Under Settings, select General.
Fill in the following sections:
👤 Owner Details
Name: The name of the business owner or account administrator.
🏢 Business Details
Business Name: The official name of your company (used across your website, emails, and RIVI).
Segment/Industry: Select your industry category—this helps tailor AI suggestions to your field.
Company Founding Date (optional): Can help personalize storytelling and credibility.
Customer Email: The public-facing address that will appear on outbound communications.
Account Email: Admin-only email for login and platform alerts.
Phone Number: Main contact number.
Site Language: Language for the Webware Dashboard.
Address: Enter full street, city, province/state, and country.
Hours of Operation: Set the business days and hours when you’re open and available.
📏 Units and Formats
Order ID Format: Customize how your order numbers appear.
Currency: Choose the currency that matches your business’s location and pricing needs. (Important for payments, reports, and invoices.)
Time Zone: Select your correct time zone. (Critical for automation triggers, scheduling, and all time-based features in the platform.)
Unit System: Choose Metric or Imperial.
Max Order Limit: Set a cap for maximum order value, if needed.
🛠️ Other Details
Google Analytics Account (optional): Paste your tracking ID to link your Webware site to Google Analytics.
Additional JavaScript: Add any third-party code snippets or custom integrations.
✅ Pro Tip:
Don't forget to hit Apply Settings at the bottom of the page to save your changes.
🎯 Next Steps:
Visit Business Intelligence to provide deeper AI training inputs like your target audience and tone of voice.
Set up Policies (Privacy, Terms & Conditions, Shipping, etc.) from the Settings > Policies section.
Configure Automations once your time zone and email triggers are finalized.