✨ Introduction:
Webware’s Conversations Inbox allows you to centralize all your business emails in one platform — even if you have multiple inboxes. By forwarding your existing business email (like info@yourbusiness.com) to your unique Webware-provided email address, you can ensure that all incoming messages appear directly in Webware Conversations, and are automatically linked to the appropriate Contact Card.
This gives you a complete view of all email interactions with each contact, while allowing you to reply, assign tasks, and track communication history — all from one place.
🔔 What to Know Before You Start:
You’ll need Admin or TeamAdmin permissions to access Conversations.
Each Webware account is provided with a unique Webware email address (usually something like
yourbusiness@mg.serverware.io).Forwarding your business email (like info@yourbusiness.com) to this Webware email ensures all customer emails arrive directly in Conversations.
This does not replace your existing email provider — you’ll still have your normal email inbox, but now Webware will receive a copy for easier management.
🛠️ Step-by-Step: How to Set Up Your Conversations Inbox
✅ Step 1 - Find Your Webware Email Address
Log in to your Webware Dashboard.
From the side navigation menu, click Conversations.
At the top of the Inbox, you’ll see your unique Webware-provided email address (like
yourbusiness@mg.serverware.io).Click the copy icon to copy this email address.
✅ Step 2 - Set Up Forwarding from Your Current Email Inbox
Log into your current email provider (Gmail, Outlook, Yahoo, etc.).
Access your email forwarding settings.
Paste the Webware-provided email address into the forwarding field.
Save your changes.
(Optional) If your email provider offers filter-based forwarding, you can forward only customer emails to Webware if desired.
✅ Step 3 - Confirm Forwarding is Working
Send a test email to your business email (e.g., info@yourbusiness.com).
After a few minutes, check the Webware Conversations Inbox.
Confirm the test email appears in Conversations.
✅ Step 4 - Enjoy Centralized Conversations
Once forwarding is set up, all forwarded emails will:
Appear in Webware Conversations.
Be automatically matched to the correct Contact Card, giving you a complete view of all communications with each contact.
Be available for you to reply directly from Webware, keeping everything organized in one place.
✅ Pro Tip:
Even if you have multiple business email addresses (like sales@yourbusiness.com and support@yourbusiness.com), you can forward all of them to your Webware-provided email address, allowing you to manage everything from a single inbox.
🎯 Next Steps:
Once your Conversations Inbox is set up, you can:
Use Write For Me (Rivi AI) to draft, edit, or rewrite email replies.
Track all email history directly from the Contact Card.
Set follow-up tasks directly from any email.