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Conversations
Conversations
Inbox, Website Live Chat and Webware Phone
13 articles
Webware Phone - How to SetupHow to configure Webware Phone, including phone number selection and forwarding.
Conversations - How to Edit Your Email Using Rivi ("Write for me")Learn how to use Rivi AI’s "Write For Me" feature to rewrite, improve, or adjust the tone of your emails before sending them from Webware.
Conversations - How to Generate Reply for an Email using Rivi (AI)Learn how to use Write For Me powered by Rivi AI to automatically generate professional and context-aware email replies within Webware, no matter where you're working — from the Dashboard,…
Conversations - How to send an mailLearn how to send emails directly from Webware’s Conversations Inbox, the CRM Contact Card, or from various sections like Form Submissions and the Hot List.
Conversations - How to setup an Email SignatureLearn how to create and customize your email signature in Webware so every email you send through Webware Conversations automatically includes your contact details and branding.
Conversations - How to setup your Conversations InboxLearn how to set up your Conversations Inbox in Webware by forwarding your existing business email to your Webware-provided email address so you can manage all your communication in one…
Webware Phone - How to use for inboundLearn how to receive inbound calls through Webware Phone, so you never miss a customer inquiry or follow-up.
Webware Phone - How to use for outboundLearn how to make outbound calls directly from Webware Phone and automatically log conversations in your CRM.
Webware Phone - How to view transcripts and recordingsLearn how to access call transcripts and recordings from Webware Phone to review conversations, capture key details, and enhance follow-up actions.
Webware Phone - How to edit the Call Forwarding numberLearn how to update or change the Call Forwarding Number for Webware Phone to ensure you can receive business calls when you're not logged into the dashboard.
WEBSITE CHAT - HOW TO TURN ON WEBSITE CHATEasily enable live chat on your website to help visitors connect with you in real time.
WEBSITE CHAT - MANAGING LIVE CHATS FROM THE SITELearn how to view, respond to, and manage all incoming chats directly from your Webware Dashboard.
WEBSITE CHAT - MANAGING WEBSITE CHAT SETTINGSCustomize your website chat to match your brand and provide a great visitor experience.