✨ Introduction:
Webware Phone offers the ability to forward incoming calls to your mobile phone or landline, so you can stay connected to customers even when you’re away from your computer. Keeping your Call Forwarding Number up to date ensures calls are directed to the right place.
🔔 What to Know Before You Start:
You’ll need Admin or TeamAdmin permissions to edit Webware Phone settings.
You can update your Call Forwarding Number at any time — changes take effect immediately.
Call forwarding only applies when you are not logged into the Webware Dashboard.
🛠️ Step-by-Step: How to Edit the Call Forwarding Number
Log in to your Webware Dashboard.
Navigate to the Phone section from the main menu.
In the Phone Settings area, locate the Call Forwarding Number field.
Enter the new phone number you want calls forwarded to.
Click Save to apply the change.
✅ Pro Tip:
If you’re going on vacation or changing work locations, remember to update your forwarding number to ensure calls go to someone who can assist customers.
🎯 Next Steps:
After updating your forwarding number, you can:
Test your setup by calling your Webware Phone number.
Double-check your voicemail greeting, if applicable.
Remind your team that forwarded calls will not generate AI summaries or transcripts, so it’s a good habit to log call notes manually after forwarded calls.